GENESYS

Where: 1121

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Genesys is the leading global provider of multi-channel customer experience and contact centre solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact centre and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalised experiences across all touchpoints, channels and interactions.

With the industry-leading Customer Experience Platform, Genesys ensures that the experience you deliver aligns with the expectations of your customer and is journey appropriate. By most effectively matching the workload and the required staffing levels for each customer journey, you can deliver consistent service levels over all channels throughout your call or contact centre and back office.

The Genesys Customer Experience Platform is available in three editions to address the needs of businesses from the smallest company to the largest global enterprise and can be deployed in the Cloud or on premise.