Discussion

Large companies have begun quoting their levels of client satisfaction in their annual reports to the stock market. In this session, Amy will discuss why this has happened and the specific advantages high levels of client satisfaction give a practice.
She will share the research Pfizer VetSupport+ has conducted into client satisfaction and loyalty and compare this with a similar study from a few years previous to show just how much this picture has changed. Amy will go on to show practices how to effectively measure client satisfaction and loyalty and what the important KPIs are to monitor. She will also discuss various solutions to improve satisfaction and loyalty.