Accepting and processing orders Your order has been accepted when you receive an e-mail confirmation to this effect, but this is conditional on Labhoo subsequently not being able to ship your purchase, or deciding on reasonable grounds not to do so. Labhoo reserves the right, at any time, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

Without prejudice to the statutory rights afforded to consumers under English law, Labhoo accepts no liability for any failure to ship products for whatever reason, provided that it takes all reasonable steps to notify you within fourteen (14) days of you placing an order placement that products will not be shipped as ordered.

In such cases Labhoo will not process any payment or will immediately give you a full refund It is your responsibility to ensure that you order from Labhoo with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment. Disclaimers and Limitations on Labhoo Liability Without prejudice to your statutory rights as a consumers, the information contained on Labhoo, including text, graphics, and links, are provided on an "as is" basis with no warranty.

Labhoo does not vouch that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. price and product availability is subject to change without notice. Products purchased from Labhoo and related services, which are provided by Labhoo, are warranted in accordance with law. This in no way restricts consumer rights under UK law.

Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties are not enforceable against Labhoo, but only against the person giving them. Labhoo accepts no liability for any indirect or consequential loss, howsoever arising, even if Labhoo has previously been advised of the possibility of such loss. External Sites Labhoo may contain links to other sites on the Internet that are owned and operated by third parties (the "external sites").

Labhoo is not responsible in any way for any aspect of the operation and conduct of these external sites. You should contact the site administrator or webmaster for those external sites if you have any concerns in relation to them. Copyright All rights in the site design, graphics, text and other content belongs to Labhoo or its licensors. All rights are reserved save as set out below.
Permission is granted to electronically copy and to print hard copy of this site for the sole purpose of placing an order. Any other use of materials on this site without prior written permission of Labhoo is forbidden.

Safe and Secure Shopping
Your credit card security is our highest priority. We use advanced encryption technology that makes it absolutely impossible for unauthorised parties to read any information you send us. Our shopping system is so safe that in the unlikely event of credit card fraud we will reimburse your loss in full.

We respect your privacy. Any information you give us is secure, in accordance with the guidelines set forth in the UK Data Protection Acts of 1998. Return Policy We want you to enjoy your shopping experience with us. As our customer, you are our top priority. If, for any reason, you are not happy with any product we send out, you may return it for a full refund of the purchase price, excluding delivery charges and any gift wrapping charges.

To qualify for a refund, you must:

a) inform us by e-mail: a.stuart@labhoo.com, within 24 hours or your intention to return the product.

b) return the product to us at Labhoo.com.

c) ensure items are returned with the product and packaging intact. Only if a product is damaged will Labhoo refund the return postage costs. We advise that if you wish to return a product you do so using a service such as Royal Mail Special Delivery, which carries insurance which will cover you if it gets lost or damaged in transit. Without insurance, you will be liable in the event of loss or damage in transit. This could affect your right to a refund.